SHIPPING & ORDER PROCESSING
• Buttercream Blondie ships cookies throughout the United States using UPS as
our third party shipping carrier.
• Orders are only shipped nationwide, using UPS, Monday and
Tuesday to avoid weekend overlays. We do not ship nationwide on
Wednesdays, Thursdays, Fridays, or holidays.
• Orders placed before 3 PM EST on Monday will be shipped on Tuesday.
• Orders placed after 3 PM EST on Monday will ship on the following Monday
excluding business holidays.
• Orders placed on Tuesday, Wednesday, Thursday, Friday and Saturday will ship
Monday.
• Orders placed before 3 PM EST on Sunday will ship Monday.
• Orders placed after 3 PM EST on Sunday will ship Tuesday.
HOLIDAY SHIPPING SCHEDULE
• Orders placed before 3PM EST on Sunday 12/19 will ship Monday 12/20.
• Orders placed after 3PM EST on Sunday 12/19 and before 3PM EST on Monday
12/20 will ship Tuesday 12/21.
NATIONWIDE SHIPPING GUARANTEE
• Shipments can only be delivered to a street address within the United States.
• UPS will not to deliver to P.O. Boxes.
• Buttercream Blondie is not responsible for delays in delivery times due to
incorrect or incomplete addresses.
• Shipments that are returned or require rerouting due to incorrect addresses will
be subject to additional charges for reshipment and/or relabeling for UPS.
• Shipping charges will not be refunded for late deliveries in the event the business
is closed or if the recipient is not available to receive the package when
delivered.
• UPS may require a signature for delivery at the discretion of the driver.
• Estimated delivery timelines do not take unexpected weather delays into
consideration, which may affect shipping and arrival dates.
• Buttercream Blondie is not responsible for any UPS delivery delays due to the
high volume that UPS experiences during the month of December.
GUARANTEED FRESHNESS
All deliveries are sent using UPS to ensure the quality and freshness of
our products during transit. For best results, our products should be consumed
within 5 days of delivery. They can alternately be frozen upon arrival for up to 2
months. Please make sure to store them tied tightly in the packages they arrive in,
or store them in an airtight container when freezing.
RETURNS
• Due to the perishable nature of our products, Buttercream Blondie does not
accept returns.
• There are no returns or exchanges.
CANCELLATIONS AND MODIFICATIONS
Orders may not be cancelled. For order modification requests, please contact our
Customer Service Team at orders@ButtercreamBlondie.com. We will do our best to
accommodate your needs, however, such requests may not be possible due to the
order processing schedule.
CONTACT
The Buttercream Blondie Customer Service Team can be reached Monday–Friday,
9:00AM–5:00PM EST. Please email us at orders@ButtercreamBlondie.com. We
will do our best to accommodate your needs and make sure you are happy with
your Buttercream Blondie experience.